General Help
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- The “Download failed. Unauthorized” message
Refunds
Estimated reading: < 1 minutes
Updated on October 21, 2026
Our goal is to add value to your website and help you succeed. If you want a refund within 30 days of a new purchase or an upgrade, we’ll refund your money, no questions asked.
Renewals are not refunded. We email you two weeks before every renewal and again the day before, so you have time to turn off auto-renewal if you no longer need it. See Turning off auto-renew subscriptions.
We will process your refund as soon as we’re able to. Refunds, on average, take place within one business day.