General Help
- Downloading a copy of your invoice
- GravityKit W-9 Form (Tax ID)
- Invoice information is incorrect
- Nonprofit pricing
- Refunds
- Transferring your license
- Turning off auto-renew subscriptions
- Understanding Time-Based Proration for License Upgrades
- Update your invoice with company name, address, or VAT number
- Upgrading your license
- Your GravityKit Account page
- About the “GravityView + Extensions (Legacy)” license
- Can’t deactivate license key
- Development websites and GravityKit licenses
- Downgrading your license
- Granting GravityKit Support Access to Your Website
- GravityKit pricing updates FAQ
- Hard-coding your license key
- Is PDF for GravityView included in All Access?
- Managing GravityKit Products and Licenses via WP-CLI
- Managing Your Licenses
- Multisite and GravityKit Licenses
- Products show as unlicensed
- The license key keeps disappearing
- Transferring your license
- Upgrading your license
- How to Get the Most Out of GravityKit Support
- How to hide the “Function _load_textdomain_just_in_time was called incorrectly” notice
- How To Import App Templates to Your Site
- Installing standalone plugins
- Installing, Activating, and Updating GravityKit Plugins
- Locating and Updating Settings for GravityKit Products
- Managing GravityKit Products and Licenses via WP-CLI
- The “Download failed. Unauthorized” message
Refunds
Estimated reading: < 1 minutes
Updated on April 23, 2026
Our goal is to add value to your website and help you succeed. We want you to love our products. If you want a refund within 30 days of anyย purchase, weโll refund your moneyโno questions asked.
We will process your refund as soon as weโre able to. Refunds, on average, take place within one business day.ย