How to Get the Most Out of GravityKit Support

We aim to make every support interaction as efficient and helpful as possible.

The steps below aren’t required, but sharing this information often helps us speed up the process and get you the answers you need.

Start with the essentials #

When you contact us, please include:

• A clear description of what you’re trying to achieve
• What’s happening instead (and how it differs from your expectations)
• A link to the affected page (if public)
• The name of the View or Form involved
• Which GravityKit product(s) you’re using

Make sure everything is up to date #

Before reaching out, please check that you’re running the latest versions of:

• WordPress
• Gravity Forms
• GravityKit plugins

Staying current ensures you’re not running into bugs that have already been resolved—and helps keep things running smoothly.

Check for theme or plugin conflicts #

Unexpected behavior can sometimes be caused by other plugins or your theme.

You can use the Health Check & Troubleshooting plugin to safely test this without affecting your site visitors.

If the issue goes away in troubleshooting mode, that gives us a clear direction to investigate.

Use the built-in Support Access feature #

Instead of sending credentials, you can enable temporary, read-only access via GravityKit → Grant Support Access in your WordPress dashboard.

Please also let us know:

• Which View or form we should check
• What steps we should follow to reproduce the issue

Tell us what you’ve already tried #

Let us know if you’ve already tested anything—disabling plugins, switching themes, modifying a field, etc. This helps us skip duplicate suggestions and focus on next steps.

Our docs might already have the answer #

Before submitting a ticket, please search our Knowledge Base.

We’ve documented hundreds of common questions, how-to guides, and step-by-step tutorials.

What we can and can’t help with #

We’re happy to assist with:

We aren’t able to:

Ready to reach out? #

Once you’ve got the key details ready, head to our Support page to open a ticket.