Managing Connected Sites

When a WordPress site is connected to your GravityKit account, you can manage its licenses from whichever side is more convenient: the site’s own Licenses screen, or the Connected Sites page in your GravityKit account. This article covers both, along with migrating, disconnecting, and troubleshooting a connected site.

To connect a site in the first place, see Managing Your Licenses.

Manage licenses on a connected site #

When the site is connected, the Licenses section under GravityKit > Manage Your Kit displays a Connected status and the email address of the linked GravityKit account.

Licenses section showing the Connected status with the linked account email and the active license table

Depending on the site’s access level, an administrator can:

Review licenses that are active on the site.
Activate another available license with the Activate another license button.
Deactivate an account-managed license.
Open the connection menu (click the Connected status) to refresh the license list, open the site’s management page on GravityKit.com, or disconnect the site.
Enter a license key manually.

Connection menu with Refresh licenses, Manage on GravityKit.com, and Disconnect this site options

The Activate another license button lists the licenses available to the site, grouped into bundle and single-product licenses. Licenses that are already active stay in the list so you can deactivate them from the same place.

Activate licenses list grouped into bundle and single-product licenses with Activate and Deactivate actions

The Manage column explains why a license cannot be deactivated from the current screen. For example, a license may be managed by the network administrator, set in wp-config.php, managed via the connected account, or unavailable because the site’s access is view-only.

Manage connected sites from your GravityKit account #

Open Connected Sites in your GravityKit account to manage every site linked to the account.

Connected site entry showing the Live status, activated licenses, Site access setting, and Manage Licenses and Disconnect buttons

For each connected site, you can:

See whether the site is Live, Idle, or Disconnected.
See which licenses are active on the site.
Open Manage Licenses to activate or deactivate licenses for that site.
Change the site’s access level.
Disconnect the site and deactivate licenses managed through the connection.

Manage Licenses page for a connected site with the license selection list and Save licenses button

The Current tab contains connected sites. The Past tab contains sites that were disconnected. If you no longer need a disconnected site’s record, you can remove it permanently from the Past tab.

A site that has stored data in your account also shows a Storage section on its entry, where you can download that data or permanently delete it.

If a license is assigned to a site but its activation was removed elsewhere, the account identifies it as Allocated, not active. You can either reactivate the license or remove the site’s access to it.

Note: Deactivate is reversible and frees the activation for use elsewhere. Remove access also prevents the connected site’s administrators from reactivating that license until you assign it to the site again.

Move or migrate a connected site #

When you migrate a site to another server or change its URL, you do not need to copy and reactivate each license key individually.

Complete the site migration.
On the migrated site, go to GravityKit > Manage Your Kit.
Click Reconnect. If the migrated copy no longer contains a recognizable connection, click Connect Account instead.
Sign in to the same GravityKit account and approve the connection.
Confirm the licenses selected for the site and complete the connection.

The licenses previously managed through the account connection are restored together on the migrated site; you do not need to reactivate each one separately. Reconnecting also replaces an unusable connection if the site’s security keys changed during the migration.

Note: If the old site remains online at a different URL, review its activations under Connected Sites and disconnect it when it is no longer needed.

Disconnect a site #

You can disconnect a site from either location:

In WordPress, open GravityKit > Manage Your Kit, open the connection menu, and choose Disconnect this site.
In your GravityKit account, open Connected Sites, find the site, and click Disconnect.

Disconnect confirmation dialog listing what disconnecting the site will do

Disconnecting normally:

Stops the site from syncing licenses with your account.
Deactivates licenses that were activated or adopted through the connection.
Leaves licenses that were entered manually and not adopted by the connection unchanged.
Does not delete your GravityKit account, license keys, plugins, settings, entries, or other site content. Settings the site stored in your account are kept for 90 days after you disconnect, then removed.

If WordPress cannot reach GravityKit.com while you disconnect, the local connection is removed, but some remote activations may remain. Review the site under Connected Sites in your account and deactivate them there if necessary.

If a broken or already-disconnected connection remains in WordPress, the connection menu also provides Remove connection. This removes the leftover connection information from that WordPress site so you can start again.

Connection statuses and troubleshooting #

Connected. The site is communicating normally with GravityKit.com. Use Refresh licenses in the connection menu if a recent change made in your account is not yet visible in WordPress.

Attention needed. The site has been unable to reach GravityKit.com for an extended period. Licenses that are already active continue working. Retry the connection; if the problem persists, check whether the site can make outbound HTTPS requests to GravityKit.com.

Disconnected. The connection can no longer be used. The notice on the Licenses screen identifies the likely cause and provides a Reconnect button. Common causes include:

Notice saying the license data could not be unlocked, with a Reconnect button and a manual entry fallback

The site was disconnected from the GravityKit account.
The site’s security keys changed, so its saved licensing data can no longer be unlocked.
A response from GravityKit.com could not be verified, so syncing was paused for safety.

Reconnect the site to establish a new secure connection and restore its account-managed licenses. The previously active licenses come pre-selected on the authorization screen. Licenses you entered manually are not restored by reconnecting; re-enter their keys to reactivate them.

If security-key rotation is a recurring issue, define a stable GRAVITYKIT_SECRET_KEY constant in wp-config.php. See The license key keeps disappearing for details.