---
title: "How to share your IP address with support"
date: 2026-04-23
author: "GravityKit"
link: "https://www.gravitykit.com/docs/general-help/how-to-share-your-ip-address-with-support/"
---

If you’re experiencing connectivity issues or suspect your device is being blocked, we may need to check and whitelist your public IP address.

Follow these quick steps to share it with us:

## **✅ Step-by-step instructions**

- **Open a browser** on the device experiencing the issue.
- Visit 
- Look for your **IPv4** or **Public IP** address — it will look something like 123.0.456.78
- **Reply to your support message** with that IP address.

Once we receive your IP, we’ll verify whether it’s being blocked and give it access to the website.