---
title: "Changing your account email, or getting in when the old address is gone"
date: 2026-11-02
updated: 2026-11-02
author: "Rafael Bennemann"
link: "https://www.gravitykit.com/docs/general-help/billing/changing-your-account-email/"
category: "General Help > Account, Invoices, and Billing"
---

If you can sign in, change the email on your GravityKit account yourself on the **Account Details** page. If you can't sign in because the old address no longer works, for example because the person who bought the license has left, [contact support](https://www.gravitykit.com/support/). We'll change it for you once we've confirmed the account is yours. Your licenses, orders, and subscriptions stay on the account, and your sites keep working.

To give a license to another person or organization, see [Transferring your license](https://www.gravitykit.com/docs/general-help/billing/transferring-your-license/) instead.

## Change your email address

- [Sign in](https://www.gravitykit.com/sign-in/) and click **Account Details** in the menu on the left.
- Under **My Profile**, replace the address in **Email Address**. Check the spelling, because we don't send anything to the new address to confirm it.
- Click **Update** below that field.

![The Account Details page of a GravityKit account, with the Email Address field outlined under My Profile](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-account-details-email-address-scaled.png)

## After you change it

- You sign in with the new address, and your password stays the same.
- Password reset emails and magic links go to the new address.
- Renewal reminders go to the new address.
- Your license keys and sites stay as they are, so there's nothing to change in WordPress.

The old address gets one email saying the address changed, and that email names the new one.

The old address can still work on the sign-in page, because it usually stays on the account as the username, and the password doesn't change with the email. If someone who has left may know the password, set a new one in the **Password** section of the same page.

![The Password section of the Account Details page, with Current Password, New Password, and Confirm Password fields](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-account-password-section.png)

## If the address is already in use

**Email address is already in use** under the field means another GravityKit account has that address, and your account has not changed.

![The My Profile card with the message Email address is already in use outlined below the Email Address field](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-email-already-in-use.png)
If that other account is yours too, see [If you have two accounts](#two-accounts). If it belongs to someone else, choose a different address

## If you can't sign in

A password works without the mailbox. If you know it, sign in with the old address and change the email as described above.

![The GravityKit sign-in form with the old address typed in the Username or Email field](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-sign-in-form.png)
*Password reset emails and*[magic links](https://www.gravitykit.com/docs/general-help/sign-in-with-a-magic-link/) go only to the address on the account. Both forms show the same message whether or not the address matches an account, so the message alone doesn't tell you that an email was sent.

![The Forgot your password page with the message If an account matches that email, we just sent a password reset link](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-password-reset-message.png)
*If no email arrives at an address you can read, the account may be under a different one, or the stored address may have a typo from checkout. We can find it and correct it*
For either of those, or if the mailbox is gone, write to us through the [support form](https://www.gravitykit.com/support/), which works without signing in. Include:

- The email address you want on the account. Write from that address if you can.
- The web address of a site that uses the license.
- The old address, if you know it.
- The license details from WordPress, using the steps below.

![The Contact GravityKit support form, filled in with a request to change the email on an account](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-support-form.png)
*We compare these with the account before we change anything, and we'll ask for more if that isn't enough. After the change, we email a link to the new address so you can set a password*

### Copy the license details from WordPress

- In the WordPress dashboard of that site, go to **GravityKit**, then **Manage Your Kit**.
- In the **Licenses** list, hover over the license key and click **Copy**.
- Paste the result into your message.

![The Licenses list on the Manage Your Kit page in WordPress, with the Copy button outlined next to a partly hidden license key](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-manage-your-kit-copy-license-scaled.png)
*Copy gives the name on the license and the product, plus the key with most of its characters hidden, so you can paste it into an email*

### If you can't get into WordPress either

Ask whoever looks after the site, such as your developer or hosting company, to copy the details for you or to add you as an administrator.

If nobody can, send us the site's web address and whatever you have, such as a receipt or invoice from the purchase. Write from an address at your organization if you have one. We'll tell you if we need anything else.

## If you can't see a license you bought

A license shows on the account whose email it was bought under. On the **Licenses** page, click **All** first, because an expired license appears only there. If the page is still empty, or the license still isn't listed, you're probably signed in under another address.

![The Licenses page of a GravityKit account showing No licenses yet](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-no-licenses-yet-scaled.png)
*Look for the address your purchase receipt went to, and sign in with that one. If you can't find it, send the*[support form](https://www.gravitykit.com/support/) your receipt or order number. Some older purchases aren't attached to any account, and we can attach them to yours.

## If you have two accounts

Buying while signed out under a second address creates a second account, and each account shows only its own licenses and subscriptions. A subscription on the other account keeps renewing even if you cancel the one you can see, which can look like a charge after canceling.

[Contact support](https://www.gravitykit.com/support/) with both addresses and we'll move everything onto one account.

## If the old card is still on the account

Once you're signed in, click **Billing**, then **Update Billing** on a subscription paid by card. For a PayPal subscription, change the card in your PayPal account. [Changing the payment method on your subscription](https://www.gravitykit.com/docs/general-help/billing/changing-the-payment-method-on-your-subscription/) explains both.

![The Subscriptions tab of the Billing page, with View Order, Update Billing, and Cancel buttons on a subscription](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-billing-update-billing-scaled.png)
*You can't delete a saved card from your account yourself. Ask [support](https://www.gravitykit.com/support/) and we'll remove it*

## If an agency or former developer holds the license

If an agency or developer set up your site, the license may be on their account, and then it belongs to that account. Ask them to [transfer it to you](https://www.gravitykit.com/docs/general-help/billing/transferring-your-license/). If they have an agency account, they can [hand it over themselves](https://www.gravitykit.com/docs/general-help/agency-accounts/moving-a-license-between-you-and-a-client/).

If you can't reach them, send the site's web address to [support](https://www.gravitykit.com/support/). We'll tell you whether the license is on an account outside your organization, though we may not be able to say whose. Without the holder's approval, we move a license only when it's clear it was bought for your organization.

If the license can't be moved, you can buy one of your own and [activate it on the site](https://www.gravitykit.com/docs/general-help/licensing/managing-your-licenses/).

A license marked **Managed by** on your Licenses page belongs to your agency, as [A license your agency manages](https://www.gravitykit.com/docs/general-help/agency-accounts/a-license-your-agency-manages/) explains.

## If a former developer's site still uses your license

On your **Licenses** page, click the **×** next to that site and confirm.

![A license card on the Licenses page with the × next to one site outlined and the license key blurred](https://www.gravitykit.com/wp-content/uploads/2026/11/gravitykit-license-deactivate-site-scaled.png)
*Anyone who still has your key can activate it again. To stop that,*[ask support](https://www.gravitykit.com/support/) for a new key. The old key then stops working everywhere, so you'll need to enter the new key on each of your own sites.